Email is among today’s most popular and important means of communication. Business transactions and job applications make use of various email systems. Email is, of course, not limited to professional use, it is also among the efficient ways through which you can communicate with your peers and family. Because of the important role that email plays in both your professional and personal life, it is important that you are knowledgeable about email etiquette.
Things you should not forget in your email
In composing your email, you have to remember some important things. One of these is the subject. The subject line is very important because it will give the recipient a hint of what your message is all about. Do NOT commit the common mistake of forgetting the greeting. The greeting will of course depend on your recipient. If you are going to send your email to your friend, you can use a less formal greeting. For your boss, however, you have to use a more formal one. If you are composing email for professional reasons, do not include jokes in your message.
Things you should not include in your email
If it is your first time to send an email to a certain person, do not attach a file unless the recipient expects it. This is because the recipient may think of your email as spam and may ignore or delete your email. It is necessary that you send a message first saying that you will be attaching a certain document in your next email before you send your attachments.
I deal with a client who always, always, without fail TYPES IN ALL CAPITALS ALL THE TIME NO MATTER WHAT. It’s very annoying to read and if this client was a friend, I’d just say, “Hey! STOP SCREAMING AT ME! Thanks.” But obviously this is a professional environment and that probably wouldn’t go over too well. Is there a passive-aggressive way to get my client to knock off the caps? Like maybe an email greeting card service type thing?